In the event of a dispute, the consumer may use an Alternative Dispute Resolution (ADR) entity. The Alternative Dispute Resolution (ADR) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are included in the list of RAL entities provided for in Law 144/2015.
Click in http://www.ipai.pt/fotos/gca/i006245_1459446712.pdf
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